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Customer Service

Delighting Your Customers

HPL’s Delighting Your Customers prepares your managers, supervisors and employees to gather and analyze customer-focus data they can use to guide daily work and drive continuous process and customer service improvements. This multimedia training program teaches the practical interpersonal skills your people need to improve both internal and external customer relationships.

Specifically, Delighting Your Customers workshop helps participants from all functions and levels of your organization to:

  • Bring the voice of the customer inside your organization in the form of actionable customer-focus data
  • Identify and remove costly organizational barriers to customer satisfaction
  • Achieve breakthroughs in customer service to enhance customer loyalty
  • Better manage difficult customers